-
Phone etiquette and friendliness of staff when making appointment?
Excellent
Above Average
Average
Needs Improvement
-
Appointment scheduling, availability, options offered?
Excellent
Above Average
Average
Needs Improvement
-
Were you greeted when you walked in the door?
Excellent
Above Average
Average
Needs Improvement
-
Courtesy and friendliness of front desk staff?
Excellent
Above Average
Average
Needs Improvement
-
Were you offered a beverage?
Excellent
Above Average
Average
Needs Improvement
-
Was checkout fast and efficient?
Excellent
Above Average
Average
Needs Improvement
-
Did they offer to schedule your next appointment?
Excellent
Above Average
Average
Needs Improvement
-
Was your technician running on time/not rushed?
Excellent
Above Average
Average
Needs Improvement
-
Did you receive a comprehensive consultation?
Excellent
Above Average
Average
Needs Improvement
-
Courtesy and friendliness of service technician?
Excellent
Above Average
Average
Needs Improvement
-
Was their dress/conversation professional?
Excellent
Above Average
Average
Needs Improvement
-
Were you educated about the products they used?
Excellent
Above Average
Average
Needs Improvement
-
How satisfied were you with the cost/value of the service you received?
Excellent
Above Average
Average
Needs Improvement
-
Were you offered a tour of the salon and spa if this was your first visit?
Excellent
Above Average
Average
Needs Improvement
-
If you purchased products, how satisfied were you with your purchases?
Excellent
Above Average
Average
Needs Improvement
-
Cleanliness of the salon
Excellent
Above Average
Average
Needs Improvement
-
Were your expectations met with your visit?
Excellent
Above Average
Average
Needs Improvement
18. How could we make your next visit better?